Interviews and Discussions
Talk to department heads and key team members. For Inbound Logistics, speak with your supply chain manager. For Operations, interview your production or service delivery team. For Marketing & Sales, meet with your marketing and sales leads.
Review internal documents like financial reports, process manuals, and performance dashboards to quantify costs and identify specific activities.
Cross-Functional Workshops
Host a workshop with representatives from different departments to collaboratively map out the value chain. This ensures accuracy and a shared understanding.