Airline booking systems involve multiple user journeys. This example demonstrates how to effectively diagram the entire process, from a traveler searching for flights to an agent managing complex reservations.
Describe the System Domain
The description outlines the two main user groups: Travelers who search and book, and Agents who manage the bookings.
Generate the Initial Diagram
The system generates a diagram showing the traveler’s booking flow and the agent’s management function.
Refine Diagram with AI
The AI refines the diagram by identifying a key dependency: booking a flight must include processing a payment. It adds the “Process Payment” use case and links it correctly.