Case Studies

From Beta Feedback Chaos to a Smoother Launch Day A small indie game studio sorted through thousands of pieces of player feedback from a closed beta to create a focused

Using Student Feedback to Drive Pedagogical Change in a University Course A university professor and teaching assistants analyzed end-of-semester student feedback to make impactful, evidence-based improvements to a large undergraduate

How Proactive Support Helped an E-commerce Site Reduce Costs and Boost Sales An e-commerce operations team analyzed a month’s worth of support tickets to proactively address the most common customer

From Confusion to Clarity: Enhancing Patient Experience at a Regional Hospital A hospital administration team analyzed patient discharge surveys to identify and remedy key communication gaps, leading to higher patient

Turning Feedback into Fuel: Improving a Non-Profit’s Volunteer Program A non-profit organization analyzed candid feedback from their volunteers to improve retention, streamline operations, and create a more rewarding and impactful

Breaking the Cycle: How One Team Ran a More Effective Sprint Retrospective A Scrum Master used the planner to structure a retrospective that moved beyond surface-level complaints to identify and

From Features to Feelings: Crafting a High-Resonance Marketing Campaign A marketing team analyzed customer interview notes to develop a resonant messaging strategy for a new product launch, shifting from feature-focused

How a Fortune 500 Company Revamped its Onboarding with Employee Feedback An HR department analyzed feedback from 50 new hires to pinpoint systemic flaws in their onboarding process, leading to

Finding the Signal in the Noise: Redesigning a Banking App with User-Centric Insights A UX research team analyzed interview transcripts from 15 users to uncover critical pain points, preventing a

From Overwhelmed to Organized: How a SaaS Startup Defined its Roadmap A fast-growing SaaS startup used the planner to analyze hundreds of pieces of user feedback, transforming a chaotic list