2. Supplier Power → Supply Chain Management
When suppliers hold strong leverage, margins are at risk. Strategy should focus on reducing dependency.
Negotiate long-term contracts to secure pricing and availability.
Diversify suppliers to avoid over-reliance on one source.
Explore vertical integration by producing key inputs in-house.
Example: Major car manufacturers invest in their own battery production to reduce reliance on external suppliers.
3. Buyer Power → Customer Retention and Experience
If customers can easily switch to competitors, protecting your market share depends on loyalty and satisfaction.
Launch loyalty programs or subscription models.
Deliver superior customer service and after-sales support.
Personalize offerings using customer data and insights.
Example: Apple strengthens retention through its ecosystem — once customers own an iPhone, they are more likely to stay because of seamless integration with other devices and services.
4. Threat of Substitutes → Innovation and Value Proposition
High substitute risk means you need to emphasize why your product is the better choice.
Continuously innovate to stay ahead of alternatives.
Add value through bundled services or improved performance.
Highlight quality, reliability, or convenience advantages.
Example: Coffee shops compete against home-brew machines by focusing on experience, ambiance, and convenience.
5. Industry Rivalry → Cost Leadership or Niche Focus
When rivalry is intense, profit margins shrink. The strategy must focus on standing out or operating more efficiently.
Adopt cost leadership through scale, automation, or efficiency.
Focus on niche markets where competition is weaker.
Differentiate through unique marketing or product positioning.
Example: Budget airlines like Ryanair adopt cost leadership, while premium airlines focus on differentiated service.